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How Process Servers in Orlando Can Minimize Nonserves

How Process Servers in Orlando Can Minimize Nonserves

How Process Servers in Orlando Can Minimize Nonserves


The heart of the legal process service industry is efficiency. Process servers ensure that legal documents are delivered promptly, but sometimes those papers are destined to go nowhere. In the heart of Florida, Orlando's process servers strive daily to minimize "nonserves" - attempts to deliver documents that prove fruitless.

In this comprehensive guide, we'll explore actionable strategies process servers in Orlando – and beyond – can adopt to cut back on nonserves, enhance their service, and build a reputation of excellence in the legal community.


Understanding Nonserves

Unsuccessful service attempts, or nonserves, can be frustrating for process servers and their clients.

Pinpoint the Root Cause

Understanding the reasons behind nonserves is the first step in tackling the issue.

Nonserves can stem from a variety of factors:

  • Lack of Information: Incomplete or inaccurate data provided by clients can lead to the wrong person being served.
  • Evasive Techniques: Individuals take steps to avoid being served, such as refusing to answer doors or providing false information.
  • Serving at Inconvenient Times: Inability to serve documents within the recipient's schedule can lead to unsuccessful attempts.

Dig Deeper with Technology

Leveraging modern tools and technology can significantly reduce nonserves.

  • Skip Tracing Services: Use automated solutions to find more current addresses and contact details for recipients.
  • Electronic Delivery: Explore options for alternative service, such as email or social media, which can often be used in conjunction with traditional methods.
  • GPS Tracking: Equip servers with GPS devices to track served attempts and improve accountability and efficiency.

Building Client Relationships

Communication with clients is key to improving the service process and reducing nonserves.

  • Client Education: Provide clients with a checklist to ensure they provide all relevant information needed to complete a successful serve.
  • Real-Time Updates: Implement systems that enable clients to track the service attempt in real time, giving them up-to-the-minute information about progress.
  • Post-Service Debriefs: Follow up with clients after the service is complete to discuss any problems or new information that could enhance future serves.

Legal Expertise

Having a solid understanding of U.S. service laws can help process servers avoid common pitfalls.

  • Continuous Education: Keep abreast of changes and new developments in service law through regular training and legal education courses.
  • Legal Consultation: Partner with a legal expert who can provide guidance in complex serve situations.
  • Standard Operating Procedures: Develop and maintain a comprehensive set of SOPs that ensure service attempts are made within legal parameters.

Professionalism is Paramount

The manner in which service is conducted can make all the difference between a successful serve and a nonserve.

  • Training Programs: Invest in ongoing training and certification programs for process servers to enhance their skills and professional conduct.
  • Code of Ethics: Develop and enforce a code of conduct that emphasizes the importance of professionalism in all service attempts.
  • Client Feedback: Solicit input from clients on their experience with the service process to identify areas where professionalism can be improved.

Data Analysis

Regularly reviewing service data can yield valuable insights that lead to reduced nonserves.

  • Reporting Tools: Implement systems that generate detailed reports on serve attempts, successful serves, and nonserves.
  • Trend Analysis: Use data to identify patterns or trends that may indicate areas of the service process that require attention.
  • Actionable Metrics: Focus on data points that can be used to measure and improve serve efficiency, such as serve-to-nonservice ratios and average attempt numbers.

Process Innovation

Regularly reviewing and refining service processes can lead to new, more effective approaches.

  • Brainstorming Sessions: Host regular meetings with the service team to discuss innovative ideas for improving serve efficiency.
  • Trial New Approaches: Test out new technologies or methodologies and collect data on their efficacy.
  • Feedback Loops: Create internal systems for team members to share feedback on potential process improvements.

Community Engagement

Process servers do not operate in a vacuum and can benefit greatly from engagement with the legal community.

  • Networking Events: Attend legal industry gatherings to connect with peers, share best practices, and learn from others' experiences.
  • Association Memberships: Join professional associations to access resources and support that can enhance service processes.
  • Community Outreach: Offer informative seminars or workshops for the local legal community to build relationships and exchange knowledge.

The Human Element

Process servers are ultimately dealing with humans, and understanding human behavior can lead to more successful serves.

  • Behavioral Psychology: Study and apply principles of human behavior to service attempts, such as persuasion techniques that can lead to a successful serve.
  • Empathy Training: Develop training programs that help process servers approach serve attempts with understanding and empathy.
  • Conflict Resolution Skills: Provide tools to servers that can aid in resolving conflicts during service attempts in a manner that leads to successful outcomes.

Stay Competitive

In an industry that is constantly evolving, staying competitive can mean the difference between serving effectively and falling behind.

  • Market Research: Regularly conduct market research to stay informed on what other process servers are doing and what clients expect.
  • Service Differentiation: Identify and market unique service offerings that set your service apart from competitors.
  • Client Surveys: Gather feedback from clients through surveys to understand what they value most in the service process.

By implementing these strategies and continually striving for improvement, process servers in Orlando can take control of nonserves and redefine their efficiency. Each tactic, from technology implementation to client relationship building, works in concert to create a streamlined and effective service process.


Remember, reducing nonserves is not just about hitting a target or reducing costs. It's about delivering the highest standard of service and ensuring the legal process moves forward smoothly for all involved. If you're a process server in Orlando looking to step up your game, these strategies are your pathway to excellence.

Feel free to share any new insights you gain as you incorporate these lessons into your professional practice. And if you're looking for a process server in Orlando, FL, consider this guide a testament to the level of dedication and expertise you should seek. Remember, when it comes to legal service, every serve matters. If you're looking for a process server in Orlando, FL, contact Central Florida Process today for more information.